Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Instriva protects and manages your personal information.
Information We Collect
At Instriva, we collect various types of information to provide you with exceptional budgeting and financial planning services. Understanding what information we gather helps you make informed decisions about your privacy.
Personal Information You Provide
- Account Information: Your name, email address, phone number, and mailing address when you create an account or contact us
- Financial Data: Budget information, income details, expense categories, and financial goals you choose to input into our platform
- Communication Records: Messages you send through our contact forms, support tickets, and any correspondence with our team
- Profile Preferences: Your notification settings, dashboard preferences, and customization choices within the platform
Automatically Collected Information
- Usage Analytics: How you navigate our website, which features you use most frequently, and time spent on different sections
- Technical Data: Your IP address, browser type, operating system, device information, and access timestamps
- Performance Metrics: Page load times, error reports, and system performance data to improve our services
How We Use Your Information
We use the information we collect to deliver personalized budgeting assistance and continuously improve our platform. Every piece of data serves a specific purpose in enhancing your experience.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, login credentials | Contract performance |
| Budget Analysis | Financial data, spending patterns | Contract performance |
| Customer Support | Contact information, issue details | Legitimate interest |
| Platform Improvement | Usage analytics, feedback | Legitimate interest |
| Security Monitoring | Technical data, access logs | Legitimate interest |
We never sell your personal information to third parties. Your financial data remains confidential and is used solely to provide you with budgeting insights and platform functionality.
Information Sharing and Disclosure
Instriva maintains strict controls over when and how your information is shared. We believe in transparency about our data sharing practices and want you to understand exactly when your information might be disclosed.
Service Providers and Partners
We work with carefully selected third-party service providers who help us deliver our platform. These partners include cloud hosting providers, email service platforms, and analytics tools. All service providers are bound by strict confidentiality agreements and can only process your data for the specific purposes we authorize.
Legal Requirements
- Court orders, subpoenas, or other legal processes requiring disclosure
- Protecting our rights, property, or safety, or that of our users or the public
- Compliance with Australian financial regulations and reporting requirements
- Investigating potential fraud, security breaches, or violations of our terms of service
Important: We will notify you whenever possible before disclosing your information for legal reasons, unless prohibited by law or court order. We regularly review and challenge overly broad requests for user data.
Data Security and Protection
Protecting your financial information is our highest priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- Encryption: All data transmissions use TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256 standards
- Access Controls: Multi-factor authentication for all team members, with role-based access limiting who can view specific data types
- Infrastructure Security: Regular security audits, penetration testing, and monitoring for suspicious activity
- Data Backup: Secure, encrypted backups stored in geographically separate locations with regular recovery testing
Organizational Measures
Our team receives regular privacy and security training. We maintain detailed logs of data access, conduct background checks on employees with data access, and have established incident response procedures for any potential security events.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide multiple ways for you to manage, update, or delete your data.
Access and Portability
You can request a complete copy of all personal information we hold about you. This includes your account details, financial data, usage history, and any communications with our support team. We provide this information in a structured, commonly used format that you can easily transfer to another service if desired.
Correction and Updates
You can update most of your information directly through your account dashboard. For data you cannot modify yourself, contact our support team and we'll make the necessary corrections within 5 business days.
Deletion Rights
- Request complete account deletion, which removes all personal data within 30 days
- Delete specific pieces of information while keeping your account active
- Object to processing of certain data types, such as marketing communications
- Restrict processing while we investigate data accuracy concerns
To exercise any of these rights, email us at info@Clytharion.com with your request. We typically respond within 72 hours and complete most requests within 14 business days.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are designed to balance your privacy interests with practical business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 30 days | Service provision and fraud prevention |
| Financial Data | Until account deletion + 7 years | Australian financial record requirements |
| Support Communications | 3 years after resolution | Quality assurance and training |
| Usage Analytics | 2 years | Platform improvement and security |
| Marketing Data | Until unsubscribe + 30 days | Compliance with unsubscribe requests |
When data reaches the end of its retention period, we securely delete it using industry-standard data destruction methods. For encrypted data, we destroy the encryption keys, making the data unrecoverable.
International Data Transfers
While Instriva primarily operates within Australia, some of our service providers may process data in other countries. We ensure all international transfers meet strict privacy standards and provide adequate protection for your information.
When we transfer data internationally, we use standard contractual clauses approved by privacy regulators, ensure the receiving country has adequate privacy laws, or obtain your explicit consent for the transfer. We regularly review the privacy practices of all international partners.
If you prefer your data remain within Australia, please contact us at info@Clytharion.com to discuss available options. We can accommodate this request for most types of data processing.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These small files help us remember your preferences, analyze how you use our platform, and provide personalized features.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, including login sessions and security features
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience
- Analytics Cookies: Provide insights into website performance and user behavior to help us improve our services
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We provide detailed cookie management options in your account settings.
Children's Privacy
Instriva's budgeting platform is designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We take child privacy seriously and will work quickly to remove any such information from our systems.
Privacy Policy Updates
We regularly review and update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email and prominent notices on our website.
We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.
For major changes that significantly impact how we handle your data, we'll seek your explicit consent before implementing the new practices.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? We're here to help and committed to addressing your privacy concerns promptly.
Phone: +61262306776
Mail: Privacy Officer, Instriva
2/1753 Botany Rd, Sydney NSW 2019, Australia
We typically respond to privacy inquiries within 48 hours and resolve most requests within 14 business days. For urgent privacy concerns, please mark your communication as "Priority Privacy Request."